Back to all work
Deloitte Digital: Salesforce CRM for FMCG and telecom
Built Salesforce and Vlocity CRM solutions for a leading FMCG brand in India and a major telecom provider in Australia, delivering digitized sales workflows and guided customer journeys.
SalesforceSalesforce IndustriesVlocityApexLWCData Modeling
Context
The FMCG engagement required end-to-end digitization of sales processes with reliable approvals, governance, and scalable data models. The telecom engagement needed a fully digital, guided customer experience built on Salesforce Industries with reusable workflows and robust integration.
What we built
- Requirements discovery and implementation design for complex sales workflows.
- End-to-end Salesforce configuration including objects, validation rules, approvals, and sharing.
- Reusable Lightning Web Components for consistent UX.
- Apex services, triggers, batch jobs, and async automation.
- Vlocity OmniScripts, DataRaptors, Integration Procedures, and Calculation Matrices.
- Module delivery using agile execution and iterative releases.
Outcomes
- Digitized core sales processes with standardized approvals and governance.
- Delivered guided customer workflows with reusable Vlocity components.
- Improved maintainability through shared components and scalable data modeling.
- Established delivery practices aligned with platform limits and security.
Details generalized due to confidentiality.
Technologies
SalesforceSalesforce IndustriesVlocityApexLWCData Modeling